So I purchased tickets online via Fandango (checked out as a guest) and started heading to the show. I get to the theater and cant find the confirmation email with my tickets. I try everything to try and access the tickets I bought and NOTHING. I made a Fandango VIP account bc supposedly you can see the tickets you purchased even as a guest, but still the tickets weren’t in my history. Couldn’t find them anywhere.... so I’m forced to buy tickets again which is extremely annoying but I assume I can probably get a refund since I literally had ZERO access to my tickets.
I call customer service and they tell me I misspelled my email which is why I couldn’t find the tickets . This is a valid reason and I should’ve double checked my email. This was a mistake on my part.
BUT I had to jump through hoops for customer service to eventually DENY my request for a refund about 4 days later. I had to provide a screenshot of my BANK STATEMENT proving that I bought a second pair of tickets.
The way the customer service rep explained to me my mistake about misspelling my email, it sounded like this happens a lot.
There should be some sort of fail safe or backup in case this happens to customers, since it’s such a common occurrence. OR AT THE VERY LEAST a “confirm email” section when purchasing tickets. IF EMAIL IS THE ONLY WAY YOU RECEIVE YOUR TICKETS WHY ISN’T THIS PART OF THE PURCHASE CONFIRMED???
It’s honestly just absolutely ridiculous to me that this can happen with such a large company. Suffice it to say, I’m never using fandango again...
LONG STORY SHORT: Bought tickets on fandango, never received my tickets in my email. Had to buy a SECOND pair of tickets at the theater. After calling Customer service, it turned out I misspelled my email which is why I couldn’t find my tickets. I tried to get a refund and I was DENIED. Even had to send them a bank statement proving that I bought a second pair of tickets. I don’t even really care about the money, it’s just the fact that is even a common occurrence with nothing to help the customer if this happens.
Submitted July 13, 2019 at 04:52AM by yeeyeeEEEEEeee https://ift.tt/30sG1h9